Job Information
CoStar Realty Information, Inc. Dispatcher in Richmond, Virginia
Dispatcher
Job Description
Company Intro
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
Learn more about CoStar (https://www.costar.com/about) .
The Role
Dispatchers play a crucial role in facilitating the timely delivery of our media services to our Homes.com and Apartments.com clients. As a dispatcher, you will be responsible for efficiently managing photographers' day of appointments. Our dispatchers will proactively monitor appointments and logistics, anticipating potential challenges and implementing solutions to ensure minimal disruption to service delivery. Whether it's rescheduling appointments, reallocating resources, or addressing operational issues, the dispatcher will act swiftly and decisively to resolve any issues that may arise. By effectively managing day-to-day operations and handling unexpected challenges with professionalism and efficiency, the dispatcher plays a key role in ensuring the overall success and satisfaction of our clients. This role works closely with our schedulers, photographers, and management team. This position is based in our Richmond, VA office.
Responsibilities:
Collaborate with scheduling coordinators, managers, and photographers to optimize resource utilization and resolve operational issues.
Respond to unforeseen events, emergencies, or disruptions by implementing contingency plans and coordinating appropriate responses.
Provide timely updates and information to customers regarding status or delays.
Maintain accurate logs, reports, and records of dispatch activities, including incidents, responses, and resource utilization.
Address inquiries, concerns, and complaints from customers providing exceptional customer service.
Collaborate with the operations team to streamline processes, implement improvements, and enhance service delivery efficiency.
Communicate clearly and concisely in stressful situations to internal and external stakeholders.
Work effectively under pressure and adapt to changing priorities and environments.
Qualifications:
Bachelor's degree from an accredited, not-for-profit University or College.
A track record of commitment to prior employers.
At least 4 years of professional experience.
Proven experience in dispatching, logistics, or a related field.
Experience in using dispatch software, GPS systems, and other relevant technology preferred.
Strong time management skills and very detailed oriented.
A proactive and positive attitude, with a commitment to providing exceptional customer service.
Ability to multitask and prioritize tasks in a fast-paced environment.
Excellent communication (oral and written) and organizational skills.
Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
Enjoys working independently and as part of a team.
Ability to work some nights and weekends.
Evidence of strong academic performance from college.
What's In It For You?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-AO1
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .